Community Access, Inc. of New York City Seeks Housing Counselor Coordinator

Community Access, Inc. (CA), founded in 1974, is a progressive not-for-profit organization that expands opportunities for people living with mental health concerns to recover from trauma and discrimination through affordable housing, training, advocacy and healing-focused services. We are built upon the simple truth that people are experts in their own lives. Our programs are spread across 20 locations and include over 1000 units of supportive housing in three boroughs, the Howie The Harp Advocacy Center, ThriveAtWork, Blueprint Supported Education, East Village Access—a PROS program, and a peer-driven Crisis Respite Center.

We are currently seeking qualified candidates for the position of

HOUSING COUNSELOR COORDINATOR  to work in our housing division, with locations in Manhattan, the Bronx and Brooklyn

This is a full-time position, 40 hours per week, with a salary in the low 50’s and an excellent benefits package.  

Position Overview

The Housing Counselor Coordinator is responsible for creating and maintaining the housing counselor schedule across the community residence programs. The Community Residence Scheduler/Trainer is also responsible for providing tools/coaching/training for HC’s to enable them to carry out their job responsibilities in line with CA program standards and values.

Key responsibilities include, but are not limited to: Serve as lead in Per Diem HC recruitment efforts to ensure an adequate Per Diem pool is available at all times; Provide on-site orientation and training for all newly hired Housing Counselor staff; In coordination with training department and program managers, develop and deliver HC training curriculum; Create and maintain monthly Housing Counselor schedule for all CRs; Address night and weekend scheduling emergencies, providing coverage when necessary; In conjunction with program managers, develop HC manual; Provide crisis de-escalation and intervention services, ensuring the safety of residents, and the upkeep of the buildings, during assigned shifts; Ensure quality services are provided to the residents at sites during assigned shifts, through task supervision and coaching of HC’s; Provide and document supervision to assigned staff so that agency and program goals are communicated effectively, job performance is continuously evaluated and appropriate training is given; Maintain documentation as required by Community Access, OMH and Medicaid. This includes progress notes, incident reports and reception desk logs; In conjunction with program managers, ensure medication monitoring policies are followed through regular review of records; Provide progressive employee discipline when necessary, consistent with agency policies and in consultation with supervisor and human resources department; Oversee the front desk areas to assure they are clean and organized; Attend team meetings and training sessions as required; Participate in arranging coverage for holidays and staff vacations.


Qualified candidates must have an understanding, appreciation, and commitment to the philosophy and mission of Community Access; Minimum of a high school diploma or equivalent (GED); Previous experience working with adults with living with mental health conditions, preferred; Previous supervisory experience preferred; Commitment to recovery oriented practice and harm reduction; Must be fingerprinted and cleared by the NYS Justice Center; Be skilled in de-escalation and conflict mediation/negotiation; have an assertive approach to problem solving; Demonstrated leadership skills and ability to work as part of a team; Excellent oral and written communication skills; Ability to utilize various computer programs, specifically Microsoft Word and Excel; Be creative and flexible; Show initiative and be responsible for follow through; Ability to maintain confidential information, as related to position; Ability to walk up four flights of stairs; Ability to work in the field (using public transportation).

Interested candidates should apply on

Community Access is an Equal Opportunity Employer. M/F/D/V.

Women, People of Color and Members of the LGBT community are strongly encouraged to apply.

CA is committed to the hiring of at least 51% consumer staff, in all of its departments and programs, and at all levels of management.